Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044

Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy.In this conversation, we talk about: Delores' entry into tech from social work & psychologyTiming of digital motions along the customer journeyDealing with variables such as industry-specific differences Team structure at Zendesk to support digital & scaled program Getting scrappy with resources and cross-functional departments to help build the programShort-form content as part of the ‘Success on Zendesk’ programUsing data to determine what content to produceDistribution model for video-based learningTaking learnings from B2C on how to interject more human language into B2BDelores' LinkedIn: https://www.linkedin.com/in/delorescooper/DCS Connect Community: https://airtable.com/appLGhZyujOoYp8BQ/shr4ixoZmB8hBoLbMShoutouts:Grace Maxon: https://www.linkedin.com/in/grace-lofgren-maxon-a98049156/Cooper Roe: https://www.linkedin.com/in/cooper-roe/ If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com