Vikas Sharma on Scaling Ops, Speed Over Perfection & Leading Genpact’s Applied Advisory with AI

In this episode of The Victory Show, Travis Cody sits down with Vikas Sharma, Global COO of Genpact Applied Advisory business, to unpack what it really takes to lead transformation at scale—across industries, functions, and fast-moving technology shifts. V shares how his “entrepreneurial ownership mindset” became the real engine behind his rise, even inside a global enterprise. He breaks down the last 7–8 years of nonstop pivots—especially during COVID—when clients’ priorities changed overnight and Genpact had to move with “speed over perfection” to deliver point solutions quickly, then iterate with real-world feedback. From an operations lens, V explains how disciplined execution stays simple even in chaos: focus on process, control the controllables, and break massive strategic pivots into smaller, achievable shifts instead of ripping everything apart. He also reveals how Genpact approaches AI through “Client Zero”—deploying solutions internally first—while keeping a firm belief that technology alone doesn’t transform anything unless you fix processes and use cases first. Finally, V shares his view that 5-year visions are outdated in a world where technology cycles compress from years to months—and why the future belongs to outcome-based models, agentic operations, and leaders who can drive adoption across different employee “personas,” from early adopters to change-resistant teams.