Vinyl Liner Repairs & Installs, Farewell to a Pool Industry Titan

Send us Fan Mail🎙 Hosts: Peter, Lee, and ShaneG'day, pool pros! Welcome back to another episode of Mondays Down Under on the Talking Pools Podcast. This week, Peter, Lee, and Shane dive into a mix of pool industry insights, personal stories, and some big news shaking up the Australian pool industry.🔹 On the Road Again – Lee’s Upcoming Travel PlansLee shares updates on her travel schedule, training deliveries via Zoom, and her upcoming journey through Victoria and South Australia.Pool shops and service companies looking for extra hands while key staff are away—Lee’s available to help!🔹 Vinyl Liner Repairs & InstallsShane encounters a record-breaking 18-patch vinyl liner job—when is it time to stop patching and replace the liner?Lee shares her experience with vinyl liner installations, from first-time installs (on the day her first child was born!) to the meticulous process of measuring and fitting liners.Peter admits he’s never installed a vinyl liner but would love to tag along on an install. If you're in Perth and need an extra set of hands, let him know!The team discusses the mesmerizing process of installing liners and even the cool way acrylic spa shells are molded.🔹 Farewell to a Pool Industry Titan: Lindsay McGrath Steps Down as SPASA CEOSPASA Australia CEO Lindsay McGrath is leaving his position after 10 years of leadership.Lindsay played a pivotal role in uniting state associations into a national body, strengthening the industry, and growing SPASA’s revenue from $350,000 to $8 million.Lee shares personal insights from a road trip conversation with Lindsay—covering everything from pool hydraulics to legislation.Debunking the rumor mill: No scandals, no drama—just a leader moving on to new opportunities.A call to all industry professionals—if you're not a member of SPASA, you should be! The association works behind the scenes to improve the industry for everyone.🔹 Virtual Assistants & Managing Customer CallsListener Josh asks about the best way to manage incoming calls when running a pool business.Lee and Shane discuss virtual assistants vs. managing customer expectations with voicemail and email auto-replies.Tips for setting boundaries and training customers to respect your work hours.Shane shares how his company uses a website form to streamline customer inquiries while ensuring they accept service terms.🔹 Industry Distractions & Time Management HacksHow distractions (like constant phone calls) can eat away at productivity.Strategies for maximizing work efficiency—like setting email response times, batch-processing calls, and taking advantage of early morning quiet hours.The importance of setting customer expectations from day one to avoid burnout.👂 Listen Now for industry insights, personal stories, and a few laughs along the way!📩 Got a question for the team? Email [email protected]—Rudy assigns the best host to answer your questions.🎧 Subscribe & follow for more Mondays Down Under!#TalkingPoolsPodcast #MondaysDownUnder #SPASA #VinylLiners #PoolIndustry #PoolBusiness #TimeManagement #PoolRepairs Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: [email protected]