Virtual Medical Staff: Cut Admin Costs & Denials to Under 1% | Tim Boyle

Your front desk is doing five jobs at once — and every dropped ball is lost revenue. Tim Boyle, Director of Business Development at REVA Global Medical, joins Stacey to talk about how medically trained virtual professionals are helping practices cut admin overhead, fight burnout, and stop money from slipping through the cracks. What you'll learn: How virtual medical assistants handle the clerical work so your team can focus on the clinical The real cost comparison: $12/hr dedicated virtual staff vs. in-house hiring How AI tools + a human VA can push claim reimbursement rates above 99% What HIPAA compliance actually looks like with remote staff (BAAs, monthly security audits, dedicated VAs) Tim is a former professional hockey player with nearly a decade in healthcare operations and revenue performance. Explore physician jobs → pacificcompanies.com Subscribe wherever you listen. #DocLoungePodcast #PacificCompanies #PhysicianPodcast #VirtualMedicalAssistant #PhysicianBurnout #PracticeManagement #HealthcareStaffing Transcript: Stacey Doyle (00:03.18)Welcome back to the Doc Lounge Podcast. I'm your host, Stacey Doyle, and today we're diving into one of the biggest challenges healthcare organizations face today: how to do more with less while maintaining an exceptional patient experience. Joining us is Tim Boyle, Director of Business Development at Reva Global Medical. Tim Br brings nearly a decade of healthcare experience helping hospitals, labs, and physician practices improve operational efficiency. Reduce admin burden and create sustainable staffing solutions through the use of highly trained virtual medical professionals. Before entering healthcare, Tim spent time as a professional hockey player where he developed the discipline, teamwork, and resilience that now shape his leadership approach and problem-solving mindset. In this episode, we're going to explore how healthcare organizations can address workforce shortages, streamline operations, protect patient privacy in a remote first environment. And create systems t that allow providers to focus more on patient care and less on admin tasks, which is what we all love to hear. So Tim, welcome to the Doc Lounge Podcast. Timothy Boyle (01:11.408)Hi Stacy. Nice to meet you. Thank you so much for having me on. I appreciate it. I'm excited to get into this. Stacey Doyle (01:16.61)Well, we are too. I mean, we hear every day, you know, on the news about how AI is taking over everything and you know, people should be afraid of their jobs. And so I wanna start with that and just have you describe what Riva does and and where you think things are headed. Timothy Boyle (01:35.441)Yeah, absolutely. So I'll take that piece by piece for sure. So first with Riva Global Medical, what we do is we provide virtual staffing, so medically trained virtual professionals offshore from the Philippines that are able to handle any and when I look at a doctor's practice, I look at it as clerical versus clinical, all that administrative work. So we're able to handle all those tasks, helping you delegate, bringing back time onto your calendar, but also more revenue into your practice. Because a lot of times things slip through the cracks because You have someone at your front desk that's having to reach out to insurance companies as well as try to schedule patients and check patients in. So that process gets very tedious. There's a lot of burnout there. And then obviously with AI trying to fix different things along workflows and hospital practices. It's we found a niche of this virtual staffing being a little bit of a mix between that expensive medical assistant who's a person that's in in-house in the office, and an AI tool that. Has no patient experience, really. It's just fixing all of the tasks. So we're a middle are...