Vision, Strategy, Communication & Values - It's Actually Fun!

Regarding customers... “The customer experience is far and away the most important part of being in business, and we aim to satisfy that or actually over-achieve in that area."  About the future... "Collectively, as a management team, we’ve got great vision, we’ve got a strategy map in place, we’ve got great communication, we’ve got great core values in our company – it’s a fun place to be.” - Ralph Yarusso, Senior V.P. for Operations and Business Development, Grease Monkey This week on Franchise Today, co-hosts Stan Friedman and Paul Segreto welcome Ralph Yarusso, Senior V.P. for Operations and Business Development for Colorado-based, Grease Monkey. In an industry that has seen it's share of challenges, Grease Monkey continues to grow as a result of delivering exceptional customer experience across an expanding array of services and development of a corporate environment that exudes the right-fit culture. Franchise Today airs LIVE Wednesdays at 11AM CT / 12PM ET with on-demand access on iTunes.