Voice of the Customer aka The 'Pull' of Learning

Send us Fan MailThe Dynamic Duo of Russell & Alan bring in Series 3 with a bang!With John missing (don't worry he'll be back!) the guys get stuck in to topics and comments from our audience.In this episode we focus on Voice of the Customer and the 'pull' this can provide businesses to learn about what adds value for customers. Knowing the difference between 'needs' and 'wants' is vital.We also manage to cram in assessment pitfalls, the view of Quality in an organisation's structure, and a 'Karakuri' museum in Japan.If you're enjoying what we do and want to keep up to speed with the latest episodes, then don't forget to subscribe, click the bell notification icon, and share with anyone else you know who may be interested.Remember also that we are now available on all good (and some not so good) streaming platforms!The #TRIL Team are:John Dee. DEE Enterprise Excellence Ltd. www.dee.uk.netAlan Lothian. 3A Business Excellence Ltd.  www.aaabel.co.ukRussell Watkins. Sempai Ltd.  www.sempai.co.uk