VSP017 Die ersten Sekunden am Telefon: Anders als alle Andern

from Verkaufen an Geschäftskunden · host Stephan Heinrich

Wer hat nicht schon so einen typischen Call-Center-Anruf erhalten. Innerhalb weniger Sekunden erkennen wir, dass hier jemand „professionell" telefoniert. Gestelzte Formulierungen, komische Betonung, unnatürlicher Rhythmus. Wir erkennen sofort, dass es kein Gespräch auf Augenhöhe, sondern eine Ansammlung von Tricks und Kniffen ist, die vielleicht früher einmal funktioniert haben, aber heute wohl kaum. Mehr dazu lesen unter stephanheinrich.com/podcast-b2b

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This episode is 11 minutes long.

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This episode was published on April 22, 2014.

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