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VSP242 Wie kann ich Reklamationen zum Positiven verändern? episode artwork

EPISODE · Sep 3, 2018 · 12 MIN

VSP242 Wie kann ich Reklamationen zum Positiven verändern?

from Verkaufen an Geschäftskunden · host Stephan Heinrich

Eine Reklamation ist immer ein Anlass, besondere Kundenorientierung zu beweisen. Häufig landen Beschwerden beim Vertrieb, und dieser hat dann die Chance, aus der unangenehmen Beschwerde ein positives Ereignis für den Kunden zu machen. Dieser Artikel legt einige grundlegende Überlegungen zu diesem Sachverhalt dar und zeigt verschiedene Wege auf, wie ein solcher Wandel gelingen kann. Mehr Informationen: stephanheinrich.com/podcast

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VSP242 Wie kann ich Reklamationen zum Positiven verändern?

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Frequently Asked Questions

How long is this episode of Verkaufen an Geschäftskunden?

This episode is 12 minutes long.

When was this Verkaufen an Geschäftskunden episode published?

This episode was published on September 3, 2018.

What is this episode about?

Eine Reklamation ist immer ein Anlass, besondere Kundenorientierung zu beweisen. Häufig landen Beschwerden beim Vertrieb, und dieser hat dann die Chance, aus der unangenehmen Beschwerde ein positives Ereignis für den Kunden zu machen. Dieser Artikel...

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