Waarom de OV-fiets briljant is (en veel andere ontwerpen zo frustrerend)

from Ondertussen in de kosmos · host de Volkskrant

Al bijna tien jaar bespreekt ontwerpwetenschapper Jasper van Kuijk in de Volkskrant hele slechte ontwerpen, of juist hele goede ontwerpen. Welke ingreep zorgde ervoor dat de OV-fiets ineens veranderde van een mislukking in een populair vervoersmiddel? Waarom zijn ervaringen bij helpdesks vaak zo frustrerend? Jasper van Kuijk legt de vinger op de zere plek, en legt uit hoe het beter kan. Met tips hoe je zelf beter kunt ontwerpen - want eigenlijk doet vrijwel iedereen aan ontwerpen. Presentatie: Tonie MuddeMontage: Sanne KiggenEindredactie: Corinne van Duin en Julia van Alem Onze journalistiek steunen? Dat kan het beste met een (digitaal) abonnement op de Volkskrant, daarvoor ga je naar www.volkskrant.nl/podcastactie Fragment van documentairemaker Frans Bromet: https://www.youtube.com/watch?v=TNwhIHqM60gSee omnystudio.com/listener for privacy information.

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This episode was published on July 8, 2024.

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