Waiters are CSI killers: Why Customers Who Wait at the Dealership Are Your Biggest Risk

Send us Fan MailWaiters are CSI killers: Why Customers Who Wait at the Dealership Are Your Biggest Riskhttps://youtu.be/Yplg6pfo_zwIn this video, Mario Loubier reveals why waiting customers are one of the biggest threats to your Customer Satisfaction Index (CSI). Learn how long wait times, poor communication, and unmet expectations can destroy your CSI scores, lower retention, and hurt your dealership’s reputation.You’ll discover:✅ The real reasons waiting customers give bad CSI scores✅ The top 5 operational risks caused by “waiters”✅ Proven ways to manage appointments and eliminate waiting customers✅ How to protect your CSI, your brand, and your team’s productivityYou don’t just sell repairs — you sell time and trust.Avoiding waiting customers isn’t just good service — it’s strategic business survival.📈 Watch now to learn how small changes in scheduling and communication can dramatically improve satisfaction, loyalty, and profitability.Note : The ASSI and NPS datas from this video are from J.D. Power📱 And if you want to take your career to the next level or get personalized help, contact Mario at 514-434-9423 or by email at [email protected]. 💬 Whether you're a technical advisor, service manager, or passionate about customer experience, this video will give you concrete tools to **better understand, better act... and better succeed**.🎥 **Subscribe**, leave a comment, and share this video with your colleagues who still believe that “asking for a 10” is enough to satisfy a customer... 📧 To subscribe to our weekly newsletter: https://link.parmail.ca/s/443/70694f8e4b87dbb64f4f2ba073213a13📺 Subscribe to our channel Y O U T U B E: by clicking on the following link https://www.youtube.com/c/MarioLoubier?sub_confirmation=1SERVICE OFFERWe offer conference services, training and coaching in the field of sales, customer experience and leadership.  For companies, we are accredited by Emploi Québec under the law on training.  We can issue training certificates and provide you with an invoice for the trainings followed online on this channel or for our real and virtual face to face interventions.  For our fee schedule here is the link: marioloubier.ca/investments🙋 About us🙋I am speaking to anyone who wants to grow their career in Sales, Customer Experience and Leadership.  We are humans serving humans offering coaching, speaking and training services.  We offer a different approach based primarily on commitment and emotion which are the pillars of decision-making.Contact me for more detailsMario [email protected]❤️ N o u s t r o u v e r ❤️🏠 W E B S I T E : https://marioloubier.ca/🧑🤝🧑 F A C E B O O K : https://www.facebook.com/mario.loubier💼 L I N K E D I N: https://www.linkedin.com/in/marioloubier/🐦 T W I T T E R: https://twitter.com/marioloubier📷 I N S T A G R A M : https://www.instagram.com/mario_loubier/🎧 P o d c a s t s 🎙️ 🍎Apple Podcasts: https://feeds.buzzsprout.com/1155089.rss🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss🔊Spotify: https://open.spotify.com/show/7dsMsTeJ15WuKnGapzFsW9#CSIKillers #CustomerSatisfaction #DealershipTrainingMario Loubier 514-434-9423Formation, Conférence, CoachVente, Expérience client, Leadership