Want someone to calm down? Don’t do this

I’ve written that anger is a messenger that won’t shut up until its message is heard and understood. But if the anger is so big or so loud you can’t hear straight, there are things you can do to help someone calm down. And a few things you shouldn’t do…like these five missteps. Find the transcript with links here. To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/.