Want to Be a Better Leader? Just Pick Up the Phone

For how much time we spend on our phones, it’s astonishing how afraid people are of picking up the phone and just having a conversation. Progress is made and things come together in conversations that can’t be had via text and email.   Trying to force all communication through text and emails has led to passive aggressive texts, angry emails and other totally avoidable confrontations.   Why are we so afraid of getting on the phone? What are the only acceptable uses of email and text?   In this episode, I’m joined by my producer Matt Johnson for this edition of Million Dollar Careers. We’re talking about why we need to get over the reluctance to pick the phone.    No angry customer was ever made happy via email. -Craig Picken   Three Things You’ll Learn In This Episode    Why delaying bad news is such a fruitless exercise Are we avoiding tough conversations by communicating via text or delaying and aggravating the inevitable? How to dissolve a tense situation and avoid a nasty confrontation What causes our fear of the phone in the first place? The ONLY times text and email are appropriate If you’re on the receiving end of passive aggressive text or email, how do we deal with it?    Learn More About Your Host:   Co-founder and Managing Partner for Northstar Group, Craig is focused on recruiting senior-level leadership, sales, and operations executives for some of the most prominent companies in the aviation and aerospace industry. Clients include well-known aircraft OEMs, aircraft operators, leasing / financial organizations, and Maintenance / Repair / Overhaul (MRO) providers.    Since 2009 Craig has personally concluded more than 150 executive searches in a variety of disciplines. As the only executive recruiter who has flown airplanes, sold airplanes, AND run a business, Craig is uniquely positioned to build deep, lasting relationships with both executives and the boards and stakeholders they serve. This allows him to use a detailed, disciplined process that does more than pair the ideal candidate with the perfect opportunity and hit the business goals of the companies he serves.