EPISODE · Apr 13, 2021 · 24 MIN
Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience
from Knowledge at Wharton
What defines a “wow” depends on the shopper and type of store but hassle-free customer support is at the top of the list according to a recent study from Wharton’s Baker Retailing Center and The Verde Group. Hosted on Acast. See acast.com/privacy for more information.
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Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience
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