Warum Krankenversicherer auf Customer Centricity und Datenintelligenz setzen sollten

from The health horizon · host PwC Switzerland

„Kundenzentrierung bedeutet, dass man die Wünsche und Bedürfnisse der Kund*innen zu kennen und zu berücksichtigen hat und zwar entlang der gesamten Wertschöpfung.“ - Sascha Wischek, Senior Experte für Customer Centricity bei PwC Schweiz. 🛒🔍 Die Bedeutung des Kundenerlebnisses in der Krankenversicherungsbranche kann nicht überbetont werden. Im Gespräch mit Sascha Wischek bekommen wir Einblicke in die Vorteile und Herausforderungen kundenzentrierter Leistungen und erfahren, warum Standardprodukte keine Zukunft mehr haben. 🧑🎯 _____ Habt ihr ein brennendes Thema, worüber wir uns unterhalten müssen? Oder einen Interviewgast, den / die wir unbedingt einladen sollten? Lasst es uns gerne in den Kommentaren wissen. 🗨️⬇️ Hat euch diese Folge gefallen? Dann teilt sie gerne - wir freuen uns immer über neue Zuhörer:innen! Danke für den Support! 🤝

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This episode is 21 minutes long.

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This episode was published on November 15, 2023.

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