Warwick McLaren: Smarter Tech Stacks, Real Loyalty, and the Future of Restaurants

from Little Raps - Restaurant Strategy Insights and Ideas · host Joseph Szala

In this episode, Joseph Szala welcomes Warwick McLaren to 3Owl—and together, they unpack what restaurant brand leaders really need to hear right now. Warwick brings years of experience from Cisco, PepsiCo, and major MarTech deployments across the restaurant space.They cover:Why many brands are drowning in “technical debt”How lean teams can actually get ROI from complex systemsThe myths (and realities) of loyalty programsWhy hospitality—not tech—still drives true guest loyaltyIf you’re leading a restaurant brand and feeling the weight of tech decisions, franchise pressure, or loyalty fatigue, this episode is packed with strategies to help your team soar.

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This episode is 31 minutes long.

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This episode was published on September 15, 2025.

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