We Fucked Up...and made our customer feel like a dumbass | Episode 8

Have you ever done the exact same training? Twice? For a customer who couldn't understand the software? And made her cry because YOU couldn't understand why she wasn't getting it?...no?  Well, then you haven't quite fucked up like we have.In this episode, we help you *remember* that no two customers, and no two trainee, are the same:00:00:00 - The Facebook moms generation00:01:18 - Defining change management challenges00:02:45 - The pitfalls of lacking product expertise00:05:41 - Navigating difficult customer onboarding00:11:54 - Tailoring training to different generations00:13:36 - Gen Z’s confidence backfires in onboarding00:16:18 - Tips for managing successful product adoption00:20:32 - Don’t be afraid to ask the tough questions00:21:38 - Pro tip: just ask whyAnd hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribeMentioned in this episode:Advertise your brand with Lifetime Value MediaAdvertise with LTVSubscribe to The Segment!The tech news you need. ...and some you don't.Segment