'We had to understand what drives us' — The thinking behind Líbere's UK expansion

In this episode we're joined by John Harrington, head of Business Development UK & Ireland at Líbere Hospitality Group. John spoke about his role in launching the company's UK presence from the ground up, the deciding factors behind what makes a property the right fit for Líbere, how the company’s own technology-led operating model has allowed for the highest levels of automation and agility, and how digital innovation can enhance rather than replace great guest service.