'We have a great boat' in 'choppy waters'

Steve Nelson, President, Aetna, explains how they’re steadying the ride for members and why affordability is about more than one fix.• Aetna is empowering its members with clearer choices, better tools and improved navigation to help lower the total cost of care, Steve says.• To deliver health care that feels more personalized, intuitive and easy to navigate, Aetna is borrowing from the best consumer experiences, including Spotify, Delta, Peloton and even Diet Coke.• “The future is very bright. I'm very excited,” Steve says. “I've seen more progress in the last 18 months than I've seen in the last decade of my career.”