We Investigated Contact Center Fraud (HERE Is What We Found)

Todd Schiller is a co-founder and CEO of PixieBrix, (https://www.pixiebrix.com/) the AI platform for contact centers. It protects their revenue and data across the web applications their agents use to deliver support. We also cover Why So Many Companies ROLLED BACK AI and started over. He is great to learn from. Follow him here: https://www.linkedin.com/in/tschiller/Learn how data leakage happens through customer support and how your household computer detection works. Secure your digital footprint.CHAPTERS0:00 Meet Todd Schiller, Founder of Pixybrix1:25 Sim Mods to a PhD: Todd's Path Into Cybersecurity4:11 Defining Insider Risk Inside the Contact Center8:52 Gig Workers, Fast Growth and the Security Trade-Off11:31 Legacy Systems and the Business Logic Abuse Problem14:50 Real Fraud Cases: Porch Pirates and Address Fraud17:50 AI Agents, Deepfakes and Chatbots That Bind Your Business Legally23:26 Inside Pixybrix: Control Plane, Browser Extension, Policy Engine26:19 The Espresso Pod Fraud Ring32:20 Shadow AI, the Lethal Trifecta and Locking Down AI AgentsThis breakdown explains the mechanisms behind data leakage risks originating from standard customer support interactions. If you have ever wondered how an organization tracks specific devices or why your browsing habits might be flagged, this analysis clarifies the technical connections between your home hardware and corporate databases.Questions? Text our Studio direct. We read these and when helpful we give a special shout out for those to contact us.True crime enters our homes and businesses daily. Learn from actual people who fight it daily and show you how in a thriller story. The Moving Target Trilogy. Book 3 to be released September 22nd, 2026. Start with any of them. Be a Moving Target.Special Author pricing (30% off) The Moving Target Trilogy. Book 3 to be released September 22nd, 2026. Start with any of them. Be a Moving Target.Special Author pricing (30% off) Growth without Interruption. Get peace of mind. Stay Competitive-Get NetGain. Contact NetGain today at 844-777-6278 or reach out at [email protected] or find more at www.NETGAINIT.com   Support the showWant to Watch? Subscribe and stop reading about it after it happens: https://www.youtube.com/@CyberCrimeJunkies?sub_confirmation=1Hosted by David Dean Mauro. Former trial lawyer, AI Security Advisor, FBI InfraGard member, VP of Strategic Growth at NetGain Technologies, and author of the Moving Target Trilogy (#1 Amazon Hot New Release, 2026).MOVING TARGET TRILOGY. Nonfiction cybercrime thrillers. 🔥 4 years. 400+ interviews.Book 1, Art of Online Camouflage: https://shop.ingramspark.com/b/084?params=d0YQ1pYtxeBRmSQLHLb9uT4aOliPrEuDSfOjQgpXQP9Book 2, Obedient Machine: https://shop.ingramspark.com/b/084?params=S3F9zWWMC2y2eYiTmUGP91Owy9AUVG4zbLa6NwuX3clBook 3, The Ghost and The Machine. Presale open now, releases September 22, 2026: https://a.co/d/027LCoh6Special edition hardcover, $17.76 for subscribers (30% off).Want To Read True Crime Stories? Chaos Brief newsletter: https://www.linkedin.com/newsletters/the-chaos-brief-694145911...