We keep talking to our customers even when we're not building anything - Sreeram Narayan

In this episode, we sit down with Sreeram Narayan, Director of Product at Pine Labs, to explore the art and science of building impactful fintech products. With over 15 years of experience across payments, lending, and digital finance, Sreeram shares how he turns complexity into clarity—crafting roadmaps that balance user needs, business goals, and long-term scalability.We discuss:How merchant feedback loops shape product evolution.Insights from transaction behavior that inspire new features.Decision frameworks and mental models that drive product strategy.How the PM role is transforming with AI and automation.Whether you’re a product manager, designer, or founder, this episode offers practical takeaways on building with intent, scaling with systems, and staying grounded in customer impact.Tune in now and gain first-hand lessons from one of fintech’s sharpest product minds.