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We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center episode artwork

EPISODE · Feb 21, 2023 · 45 MIN

We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Julia Fabris McBride, Chief Leadership Development Officer at the Kansas Leadership Center and co-author of a new book called When Everyone Leads: How The Toughest Challenges Get Seen And Solved. Julia joins me today to talk about the new book, why we need to change the way we look at leadership, adaptive vs technical challenges and how to get started on creating a culture where everyone leads. This interview follows on from my recent interview – Building your house to be able to deliver a truly personalised customer experience – Interview with Greg Kihlström of The Agile Brand – and is number 456 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at TextExpander for sponsoring this episode of my podcast. TextExpander is an auto-complete tool that allows your team to eliminate repetitive typing and stay on the same page with just a few keystrokes allowing you to delight more customers in less time. Click here to find out more and to get a 20% discount for the first 12 months of TextExpander if you use the code: SWINSCOE

Episode metadata supplied by the publisher feed · Published Feb 21, 2023

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We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center

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This episode was published on February 21, 2023.

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