Webinar Replay: Bridging the Gap Between Innovation and Operations

In this webinar replay, Vanessa Moldovan tackles a critical healthcare challenge: bridging the gap between innovation and operations in the revenue cycle. She explores the disconnect between RCM leaders and technology innovators, revealing how resistance to change, staffing shortages, and fragmented systems fuel inefficiencies and reimbursement setbacks. Vanessa explores root causes such as human error, denial management breakdowns, and rising costs to collect, while offering practical solutions to close the divide. By emphasizing knowledge, empathy, and a shared understanding of the full revenue cycle, she outlines how leaders and innovators can work together more effectively. Listeners will walk away with actionable insights on clean claims, leveraging technology for accuracy, and building more productive conversations between RCM teams and tech partners, ultimately paving the way for stronger collaboration and better financial outcomes. 00:00 Introduction and Disclaimers 01:31 Understanding the Gap Between Innovation and Operations 03:02 Challenges in Revenue Cycle Management 08:46 Revenue Cycle 101: Components and Functions 16:47 Key Performance Indicators and Cost to Collect 22:36 The Role of Technology in Revenue Cycle Management 27:31 Common Gaps and Reconciliation Points 40:21 Understanding Eligibility and Benefit Verification Challenges 41:28 The Burden of Documentation Requests 41:57 How Technology Can Help in Revenue Cycle Management 44:41 Tech Solutions for Front-End Processes 46:52 Mid-Cycle and Back-End Tech Solutions 49:45 Preparing for Successful Tech Implementation 50:00 Bridging the Gap Between RCM Leaders and Tech Innovators 52:55 Effective Sales Conversations for Tech Solutions 01:01:53 Key Steps for Successful Product Demos 01:13:59 Final Thoughts and Next Steps