Webinar Replay - RCM Pulse Check: What's Working, What's Broken, and What's Next?

In this webinar replay, host Vanessa Moldovan leads a discussion on the current state of the revenue cycle management (RCM). The episode kicks off the 'Drive to ViVE' webinar series, focusing on the lead-up to the event next year in Los Angeles, which will feature industry leaders discussing healthcare IT, business, and more. Vanessa addresses the major challenges in RCM, such as rising denial rates, fragmented workflows, and the dynamic changes in regulations and policies. She shares insights on denial prevention, education, and the adoption of smart technology, specifically Agentic AI, to improve RCM processes. The episode also highlights the importance of leadership accountability, continuous learning, and genuine industry collaboration to drive significant change while preparing for the future of healthcare reimbursement.  00:00 Welcome and Introduction to Drive to ViVE 00:53 Current Challenges in Revenue Cycle Management 02:53 What's Broken in Revenue Cycle Management 07:30 What's Working in Revenue Cycle Management 11:32 Strategies for Future Improvements 25:02 The Role of Technology in Revenue Cycle Management 28:44 Involving Users in the Process 29:48 The Role of Technology in Revenue Cycles 31:03 Understanding Agentic AI 31:28 The Evolution of Navigation Technology 32:38 Agentic AI in Revenue Cycle Management 36:49 Q&A Session Begins 37:28 Addressing Denial Prevention 40:39 The Importance of Front-End Processes 42:04 Skills for Future RCM Teams 43:56 Networking and Education in RCM 46:35 Supporting Frontline Teams 49:30 Final Thoughts and Future Directions