Weekend Conversations: Putting Customer Experience First

Episode 455 of the Elevate with Robert Glazer podcast, hosted by Robert Glazer | YAP Media, titled "Weekend Conversations: Putting Customer Experience First" was published on January 18, 2025 and runs 50 minutes.

January 18, 2025 ·50m · Elevate with Robert Glazer

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Summary

On a new episode of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss two contrasting leadership approaches. First, they discuss Vail Resort's management of their ski properties, which has been criticized heavily by their community partners, employees and customers. Then, they discuss the Savannah Bananas' commitment to maximizing the positive experience of their fans, and why that approach has made the team so successful. Read the post discussed in this episode: Hostility & Hospitality (#467) Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode Description

On a new episode of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss two contrasting leadership approaches. First, they discuss Vail Resort's management of their ski properties, which has been criticized heavily by their community partners, employees and customers. Then, they discuss the Savannah Bananas' commitment to maximizing the positive experience of their fans, and why that approach has made the team so successful. Read the post discussed in this episode: Hostility & Hospitality (#467) Learn more about your ad choices. Visit megaphone.fm/adchoices

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