Weekly Wrap: Banks, startups push automation

Bank Innovation sat down this week with Christian Kitchell, Bank of America’s head of AI solutions who also leads Erica. “Ultimately, what we want to do is be able to get to a universe of one, which is to say, every client will have a unique experience based on their situation, their needs, their relationship with us,” he said. Startups, meanwhile, are targeting customer relations management and consulting functions with artificial intelligence. Ahead of Banking Automation Summit on Nov. 9-10, Bank Innovation editors spoke about the role of automation in financial services and gave a preview to some of the topics to be discussed at the summit. Find this and more in today’s edition of the Weekly Wrap, featuring JJ Hornblass, Bianca Chan and Rick Morgan for the week ending Oct. 30, 2020.