Weekly Wrap: KPIs move beyond counting bots deployed, look to business value

This week, Bank Automation News drilled down on key performance indicators (KPIs) for bots, and process discovery, or the pre-automation analysis of processes.  While it’s common practice to use purely operational KPIs, such as measuring bots deployed, experts say a better practice is to align bot KPIs with business goals. One key step to determining bot success is to engage in process discovery before deploying bots.  Citi Ventures, Citibank’s venture investment arm and incubator, is setting its sights on process discovery investments in the coming year, Managing Director Matt Carbonara told BAN this week. In this podcast the BAN team discusses process discovery and how it fits into the broader practice of process mining.  Find a discussion of these topics and more in today’s episode of the Weekly Wrap with Publisher JJ Hornblass, Editor Myra Thomas and Associate Editor Loraine Lawson for the week ended May 21, 2021.