Weekly Wrap: Truist CIO Scott Case talks with BI, banks use new feedback for CX

This week, Bank Innovation sat down with Truist CIO Scott Case to discuss his efforts during the merger of BB&T and SunTrust. “As we’re working through the merger, we’re taking the opportunity to modernize as we go, wherever we can,” Case said. Meanwhile, banks all over North America are coming up with new ways to take in customer feedback and improve their mobile apps. Find this and more in today’s edition of the Weekly Wrap, featuring JJ Hornblass, Bianca Chan and Rick Morgan for the week ending Dec. 4, 2020.