EPISODE · Apr 20, 2015 · 9 MIN
微笑服务有多难？
from Round Table 圆桌议事 · host FM49830
Hong Kong service staff are the third-least hospitable to their customers in a survey of 41 places around the world, according to data from the Smiling Report, an annual evaluation of how warmly shoppers are greeted around the world.调查显示，香港去年的服务业“微笑指数”，在全球41个国家和地区当中排名倒数第三，而中国内地取得的进步最大。Does smile index reflect service attitude? What does it tell us?
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微笑服务有多难？
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