EPISODE · Oct 7, 2022 · 17 MIN
Welcome to the Great Surrender
from Call Center Confidential · host Trey_Briggs
In this episode, Trey highlights how the failures of today's standard QA approaches have led to a significant portion of the call center industry giving up on agent customer service training altogether. Trey explains what is wrong with today's QA and how to fix it. Check it out!
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Welcome to the Great Surrender
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This episode is 17 minutes long.
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This episode was published on October 7, 2022.
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