Welcoming All Who Come to This Happy Place!

Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was: "To all who come to this happy place...Welcome!" Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main Street U.S.A. as I entered the Magic Kingdom on Day 1 when it reopened last July. But how do you make it happen every day and in every Guest interaction? That's what we'll address in this Disney at Work podcast. We'll talk about the concept of "assertive" friendliness. We'll showcase different approaches for making people welcomed, and we'll offer you complimentary souvenirs that you can apply back in your own organization. Welcome to this podcast on welcoming others!