Welcoming Everybody: How to Make Indoor Spaces Work Better for Customers with Disabilities episode artwork

EPISODE · Mar 12, 2026 · 28 MIN

Welcoming Everybody: How to Make Indoor Spaces Work Better for Customers with Disabilities

from Reflections · host Grant Hardy, Ramya Amuthan, Stephen Ricci, Maayan Ziv, Matthew Shaw, Tanya Herback

Why don't indoor spaces always work as well as they should, and what can be done to make them work better? Grant Hardy consults with a group of experts and changemakers on how we can make indoor spaces more accessible. Grant opens things up with legally blind consumer, Stephen Ricci about some of the challenges he experiences navigating indoor spaces. He speaks to Maayan Ziv, Founder and CEO of AccessNow and Matthew Shaw, Head of Accessibility Practice and Innovation at the Rick Hansen Foundation to hear how we can tackle the physical and attitudinal barriers in our indoor spaces. The Waterloo Regional Airport incorporated accessibility into a major property redesign. Operations Manager Tanya Herback shares what visitors can expect. About AMIAMI is a media company that entertains, informs and empowers Canadians with disabilities through three broadcast services — AMI-tv and AMI-audio in English and AMI-télé in French — and streaming platform AMI+. Our vision is to establish AMI as a leader in the offering of accessible content, providing a voice for Canadians with disabilities through authentic storytelling, representation and positive portrayal. To learn more visit AMI.ca and AMItele.ca.Find more great AMI Original Content on AMI+Connect with Accessible Media Inc. online:X /Twitter @AccessibleMediaInstagram @AccessibleMediaInc / @AMI-audioFacebook at @AccessibleMediaIncTikTok @AccessibleMediaIncEmail [email protected] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Why don't indoor spaces always work as well as they should, and what can be done to make them work better? Grant Hardy consults with a group of experts and changemakers on how we can make indoor spaces more accessible. Grant opens things up with legally blind consumer, Stephen Ricci about some of the challenges he experiences navigating indoor spaces. He speaks to Maayan Ziv, Founder and CEO of AccessNow and Matthew Shaw, Head of Accessibility Practice and Innovation at the Rick Hansen Foundation to hear how we can tackle the physical and attitudinal barriers in our indoor spaces. The Waterloo Regional Airport incorporated accessibility into a major property redesign. Operations Manager Tanya Herback shares what visitors can expect.

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Welcoming Everybody: How to Make Indoor Spaces Work Better for Customers with Disabilities

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This episode was published on March 12, 2026.

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Why don't indoor spaces always work as well as they should, and what can be done to make them work better? Grant Hardy consults with a group of experts and changemakers on how we can make indoor spaces more accessible. Grant opens things up with...

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