Wendy Collie on Hiring and Empowering Teams at Starbucks and New Seasons Market

Highlights from our conversation include: Taking Starbucks from relative obscurity to global ubiquity (2:31) Hiring with the customer in mind (5:33) Putting a purposeful philosophy into practice (7:47) The importance of servant leadership (9:08) Lessons from Howard Schultz and other influential leaders at Starbucks (10:16) One key quality Wendy values in leadership (13:07) How she and the Starbucks team scaled hiring as growth exploded (14:33) 5 principles of servant leadership at New Seasons (21:50) Her experience driving growth in a triple bottom line culture (22:43) Why hiring the “whole” person is key to her approach (26:05) How a change to orientation gave hires a thorough understanding of the brand (31:52) Why the sequence of getting to know a candidate matters (33:28) How storytelling benefits the interview process (37:52) How she set expectations and assessed existing teams for their ability to scale (38:51) How New Seasons’ status helped facilitate hiring (43:07) Wendy’s favorite interview questions... (49:23) ...and red flags (50:42) How COVID 19 shaped her approach to building teams at Evergreens (55:48) Visit HowIHire.com for transcripts and more on this episode. Follow Roy Notowitz and Noto Group Executive Search on LinkedIn for updates and featured career opportunities. Subscribe to How I Hire: Apple Spotify Amazon Google