We're all in the Experience Business

In this episode of Business Brain, we dig into why every business is now in the experience business. It starts with a tangent on tailors and cobblers — trades that feel like they’re vanishing — and lands on a bigger truth for entrepreneurs: when products and services get commoditized, the experience around them becomes the real differentiator. We look at how some towns subsidize small “lifestyle” shops to preserve their charm and character, how figures like Dave Chappelle are buying up and rebuilding small-town downtowns, and what it means when communities choose winners based on the experiences they create rather than just the money they make. The takeaway is one to apply to your own Business Brain: whether you run an HVAC company, an accounting practice, or an e-commerce shop, ask what experience your customers actually want — from the first click to opening the box. We’ve said every business is in the customer service business and the content business; now we’re adding that every business is in the experience business too. Build the kind of experience people seek out, and you create a more durable, more charmed life for your business. Plus, a listener note on intro music and a candid look at how we use AI to build our show blueprints. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #758 for Wednesday, June 3, 2026 00:01:35 June 3rd: National Tailors Day Cobblers In the age of the Jetsons, you wanna live like the Flintstones Barber shops Municipalities subsidizing small business shops Or sometimes people with wealth buy the town (or parts of it) Dave Chappelle bought (most of) a town Diary of a Wimpy Kid author also bought (most of) a town Towns are buying experiences…by preserving small-town shopping 00:12:36 SPONSOR: OneSkin. Born from over a decade of longevity research, OneSkin’s OS-01 Peptide is proven to target the visible signs of aging, helping you unlock your healthiest skin now and as you age. Get 15% off OneSkin with the code BRAIN at https://www.oneskin.co/BRAIN  #oneskinpod #ad 00:14:36 SPONSOR: Bitdefender. Keep your small business safe with Bitdefender Ultimate Small Business Security. Save 30% when you go to https://bitdefender.com/BRAIN 00:16:03 Sorry about last week’s episodic mixup! 00:20:01 Ian’s Business Brain Blueprint feedback This episode’s big takeaway: What’s your business’s experience? Every business is in the experience business. Business Brain 758 Outtro Check out Business Brain Blueprints Tell Your Friends! Business Blueprints Review Business Brain Subscribe to the show [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain The post We’re all in the Experience Business – Business Brain 758 appeared first on Business Brain - The Entrepreneurs' Podcast.