We're Sorry You Feel That Way: Anatomy of a Non-Apology W/ Nicholas Augustine

THE NON-APOLOGY MASTERCLASS -Nicholas gives his official apology to Kevin Murphy and Paula gives her apology to Unilever, Pantene, Suave, TRESemmé, and Prell: "You're absolutely right, and I apologize... it's all the same mush." and Jason just doesn't give a F*CK! Learn how to apologize without actually apologizing. DIVERSION IS NOT A MYSTERY - How 35,000 units of Pureology end up on Groupon for less than your SalonCentric cost, and why your sales rep says "that's diversion" like it's not their own company doing it. WHY WE SAID NO APOLOGIES, NO FUCKS GIVEN - The loyalty conversation they don't want you to have. When you buy from us, you keep the baseball jersey on our kid's back. When you buy from Safeway, you're helping buy someone's 3rd house in the Bahamas you're never invited to. It's the sorry-not-sorry, backhanded apology episode that big beauty brands don't want you to hear. We ask for one thing: If you like free shows like this, follow us on Apple Podcasts and Spotify. It costs you nothing and it keeps this show free and independent. Got a story? Email us: [email protected] or leave a voicemail at shittoldmyhairdresser.com FOLLOW: TikTok + IG: @shittoldmyhairdresser For more info in Nicholas Augustine and West Coast Blondes check them out and become a stockist or rep IG @wcbhaircare @nicholaspaulaugustine Jason Townsend and Paula Dahlberg pull back the curtain on the beauty industry with unfiltered conversations about salon culture, hairstylist life, toxic work environments, nightmare clients, celebrity encounters, relationships, burnout, and the chaos that happens behind the chair. From hilarious salon horror stories to serious conversations about identity, mental health, beauty standards, and industry politics, Sh!t I Told My Hairdresser says the quiet parts out loud with raw honesty, dark humor, and zero filter. New episodes weekly featuring hairstylists, salon owners, beauty insiders, celebrities, and real stories the industry usually keeps behind closed doors. Hosted on Acast. See acast.com/privacy for more information.