What a Cup of Coffee Reveals About Patient Experience

Matt Jensen and Dr. Vance Thompson show how a simple coffee ritual offers fresh insights into patient care and leadership in ophthalmology. They share clear strategies to boost practice management, customer service, and team dynamics. Discover how small gestures can transform patient experience and build lasting connections.ResourcesWall Street Journal article about how Brian Niccol is changing the customer experience at Starbucks: https://on.wsj.com/4hmRxln Watch a recent video interview with Brian Niccol (CEO of Starbucks): https://on.wsj.com/4km3MkK  Sometimes You Win, Sometimes You Learn by Coach John Wooden and John C. Maxwell: https://bit.ly/3EX71yL