EPISODE · Dec 2, 2025 · 39 MIN
What AI Can (and Can’t) Do for Facility Management — Insights from Brian Haines
from Connected FM · host Brian Haines, Edward Wagoner, Elizabeth Shelton
What does AI really mean for the future of facility management, and how can FMs stay essential as technology accelerates?In this episode, host Edward Wagoner talks with Brian Haines, IFMA Global Influencer and longtime real estate and technology strategist. Brian breaks down why AI is only as good as the data behind it, how natural-language tools are transforming daily FM work, and why maintaining professional expertise is more important than ever.They explore the growing convergence of IT and operational technology, the potential for autonomous buildings, and the upskilling FMs need to stay ahead. Brian also shares advice for veterans, young professionals and anyone entering the field. Plus his outlook on how AI will shape the future of facility management.00:00 Introduction 00:53 Exploring AI in Facility Management01:44 Interview with Brian Haines05:09 The Role of Data in AI09:24 AI's Impact on Facility Management17:23 Autonomous Building Control25:09 Veterans in Facility Management35:42 Future of Facility Management38:36 ConclusionSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
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What this episode covers
AI is reshaping facility management, but only when paired with high-quality data and human expertise. In this episode, IFMA Global Influencer Brian Haines breaks down what AI can — and can’t — do for FMs, and why now is the most exciting time to grow in the profession.
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What AI Can (and Can’t) Do for Facility Management — Insights from Brian Haines
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