What are business black holes, and why do customers hate them? OMOQ #136

from SimpleBiz360™ Podcast · host Jeffrey Mason

Black holes are unanswered communication. As time ticks by, the inquiring party becomes increasingly agitated because their inquiry has gone unacknowledged, and unanswered. Many deals have been lost, and many customers have defected because they were sent to a cyberspace blackhole by a vendor. It is time to Wakey-Wakey! Just answer your dang communication! Do a 180 degree turnaround today!Support the show

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This episode was published on February 10, 2026.

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