“What are the key steps for effective assessment interviews?” & Three Questions with Kathleen Grilli

As your organization approaches a regular assessment of your compliance and ethics program, consider whether you need to include personnel interviews as part of the process. Many organizations rely solely on benchmarking data and surveys to assess their programs.  Time constraints can often prevent a deeper dive into program effectiveness.  While not every regular assessment may need to include interviews, interviewing personnel from across the organization can provide helpful insights.  Interviews can uncover issues that you simply cannot discover when relying solely on the data. During the interview process of an assessment, many organizations regularly talk to the usual suspects, including human resources, legal, audit, compliance, and upper level management. But in order to see the full picture and assess all the pieces of the puzzle, organizations should also include operational management and the rank and file.  In this episode, Eric answers: When including interviews as part of the assessment, what should the interview process look like? Aside from the usual suspects, how do you determine who to interview? What steps can you take before and during the interview to ensure that your interviews reveal the full picture? The Upshot When you&#8217;re planning the interview process as part of an assessment of your compliance and ethics program, spend some time considering what data and documentation you will review beforehand. The data you review beforehand will help inform who you are going to interview. Also take some time ensuring that you get a broad good sample of interviewees from the top to the bottom of the organization. Lastly make sure to set the right tone: inform the interviewees about your<span class="w...