What are the simple practices M&E teams should adopt to secure more bookings?

This week we spoke with Louise Tawadrous, client services director at the insights and consultancy firm BVA BDRC. We discussed how Louise began her career with an 8-year stint at IHG climbing up the career ladder, how she pivoted into consultancy and now runs the VenueVerdict programme that she had encountered during her time at IHG, and how she she feels there are some straightforward practices hotels can adopt to really wow their guests.