EPISODE · Jun 27, 2022 · 32 MIN
What changed and what did not change in CX with Rick Denton
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Rick Denton LinkedIn Headline: Customer Experience Transformation | 🎤Podcast Host - CX Passport🎧 | Keynote Speaker | I believe the best meals are served outside & require a passport Highlights: 00:00 Game Start 00:30 Rick's introduction 03:00 Rick's Values 05:40 What is changing and what is not changing in CX 08:25 Total Voice of Customers 17:40 Your Frontline knows your customers better than you 21:25 The COVID excuse 24:20 The Future of CX in 10 years 28:14 Book Suggestion 29:40 Contact details 30:40 Rick Golden Nugget and more on: www.cxgoalkeeper.com/RickDenton Rick's Contact Details: https://www.linkedin.com/in/rickdenton/ https://www.ex4cx.com www.totalvoc.com www.cxpassport.com Thank you, Rick. #cxgoalkeeper #customerexperience #podcast #leadership #cxpassport #totalvoc
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What changed and what did not change in CX with Rick Denton
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