What Debt Collection can teach us about Customer Experience

from The Future of Commerce Podcast · host The Future of Commerce

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.LinksPhilip on LinkedInTROY - Debt Collection as a Service10 Brands with the Best Customer Service

What this episode covers

Debt collection has been around as long as there has been debt and is older than the history of money itself. In an industry with a traditionally negative context, how can a positive customer experience make a difference? And what can that teach us about customer experience in general? My guest is Philip Rürup, Founder and Managing Director at TROY, where he’s reinventing debt collection by turning it into a positive experience.

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What Debt Collection can teach us about Customer Experience

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This episode is 21 minutes long.

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This episode was published on November 12, 2020.

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