EPISODE · Nov 12, 2020 · 21 MIN
What Debt Collection can teach us about Customer Experience
from The Future of Commerce Podcast · host The Future of Commerce
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What this episode covers
Debt collection has been around as long as there has been debt and is older than the history of money itself. In an industry with a traditionally negative context, how can a positive customer experience make a difference? And what can that teach us about customer experience in general? My guest is Philip Rürup, Founder and Managing Director at TROY, where he’s reinventing debt collection by turning it into a positive experience.
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What Debt Collection can teach us about Customer Experience
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