What do the CMA's new powers mean for financial services?/How can firms help consumers navigate volatile stock markets?

In the latest episode of the Fairer Finance podcast, we start with a look at the CMA’s new consumer protection powers to tackle aggressive and misleading sales tactics. We'll discuss what this new regime might mean for firms already subject to the FCA’s Consumer Duty. Do the CMA’s new powers change anything?In the second half of the show, as stock markets are volatile, we also ask how firms can help their customers make good investing decisions? We'll look at the ways in which investments and pensions providers are communicating with their customers. Volatile stock markets often make consumers feel anxious, so how can firms help customers make decisions that they won’t regret?Email us your questions and suggested topics for discussion to [email protected]