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What Does Patient Experience Mean for Healthcare Providers? episode artwork

EPISODE · Jun 1, 2026

What Does Patient Experience Mean for Healthcare Providers?

from Golden Voices: Journeys in Health and Healing · host Golden Valley Health Centers

In this episode, join David Quackenbush as he engages with Lorena Carrillo-Salazar, Director of Patient Experience, Training, and Innovation at Golden Valley Health Centers. They discuss Lorena's inspiring journey from a front desk receptionist to a leader in patient experience. Discover the crucial role of communication in healthcare, patient feedback importance, and how innovative tools like MyChart can transform the healthcare experience for all patients.

What this episode covers

In this episode, join David Quackenbush as he engages with Lorena Carrillo-Salazar, Director of Patient Experience, Training, and Innovation at Golden Valley Health Centers. They discuss Lorena's inspiring journey from a front desk receptionist to a leader in patient experience. Discover the crucial role of communication in healthcare, patient feedback importance, and how innovative tools like MyChart can transform the healthcare experience for all patients.

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Frequently Asked Questions

How long is this episode of Golden Voices: Journeys in Health and Healing?

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When was this Golden Voices: Journeys in Health and Healing episode published?

This episode was published on June 1, 2026.

What is this episode about?

In this episode, join David Quackenbush as he engages with Lorena Carrillo-Salazar, Director of Patient Experience, Training, and Innovation at Golden Valley Health Centers. They discuss Lorena's inspiring journey from a front desk receptionist to a...

Can I download this Golden Voices: Journeys in Health and Healing episode?

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