What eight hour interrogations taught him about building trust with Mark O'Riordan

Mark O'Riordan once landed back in Detroit less than 48 hours after attending Nelson Mandela's funeral, only to be called in the next morning to help work a homicide case. That whiplash defined his eleven years with the Secret Service, much of it spent as a polygraph examiner conducting hours-long interrogations. In this conversation, Mark talks about leaving federal law enforcement to build New Mountain Investigative Services, focused on investigative interviewing and communication training for corporate professionals. He and hosts Sam and Candy dig into the shift from law enforcement intensity to entrepreneurial uncertainty, why rest doesn't come naturally after decades of nonstop work, and how building trust with another person, whether a criminal suspect or an HR complainant, comes down to the same core skill. Unbalanced is brought to you by Anchor. We help accounting and professional services firms send agreements, collect payments, and manage billing in one simple system. Join the thousands of accounting firms who have made the switch.