What Every Great Restaurant Brand Gets Right with Scott Shotter of Teriyaki Madness

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailZack Oates sits down with Scott Shotter of Teriyaki Madness to break down what actually makes restaurant brands stand out. With experience leading iconic brands like Moe’s, Fuzzy’s Taco Shop, and Condado Tacos, Scott shares a practical perspective on building culture, simplifying operations, and creating experiences guests remember.Zack and Scott discuss: How to identify and protect your brand’s DNA Why simplicity leads to better guest experience The role of culture in scaling restaurant brands How to create memorable in-store experiences Ways to bring hospitality back in a digital-first worldThanks, Scott!Links:https://www.linkedin.com/in/linkedinscottshotter/https://www.linkedin.com/company/teriyaki-madness/about/http://www.teriyakimadness.com/

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This episode is 18 minutes long.

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This episode was published on May 4, 2026.

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