What Fast Casual Tech Is Working vs. What's Just Hype

On this episode of TechConnect, host David Sholkovitz speaks with Cherryh Cansler, VP and Publisher of FastCasual.com, to explore how technology is reshaping the fast casual dining experience. From self-order kiosks and mobile apps to AI-driven forecasting and kitchen automation, they unpack how brands are using connected systems to improve operations, elevate the guest experience, and better support employees. Together, they examine the growing mix of dining options, the rise of ghost kitchens and digital pickup formats, and how restaurants are adapting to meet the expectations of every generation. Plus, they tackle a critical question facing operators today: which technologies are truly making an impact, and which are just hype?