What FMs Need to Get Right First: Team, Tools & Knowledge

Rachael Lawton, Head of Estates at the Royal Armouries Museum, joins the Comparesoft Facilities Management Podcast to share advice for new and entry-level facilities managers, and to make the case that you do not need an expensive software system to run an estate well. Drawing on more than two decades in facilities management (FM), from accommodation assistant to leading the estate of a national museum, Rachael explains how she runs a team of 24 on SharePoint, spreadsheets and a ticketing tool, and what really matters when you are starting is having the right team, tools, and knowledge at your disposal. In this episode, Rachael talks about: Why real-world experience should come before formal FM qualifications How to run an effective estate without a complex or expensive set-up The case for keeping FM teams in-house, and when to outsource PPM servicing How to use KPIs that drive decisions, instead of measuring for the sake of it Deciding what you actually want AI to do in an FM role Showing the value of the FM team and winning budget from senior management Whether you need CAFM software yet, and how to decide 🔗 Listen and read more: https://comparesoft.com/facilities-management-software/podcasts/fm-team-tools-knowledge/