What Happens When We Truly Listen? with Dr Natalie Flatt

We're communicating more than at any point in history, yet so many people still feel unseen and unheard at work. In this episode, psychologist Dr Natalie Flatt joins myosh Academy host Kristina Shields to explore what happens when we truly listen. Nat explains why hearing someone and understanding them are two very different experiences, how unconscious bias grows in the absence of information, and why listening is one of the most visible indicators of psychological safety. She also shares practical ways to build a genuine listening culture, reverse mentoring, coffee roulette and listening circles, and closes with a question worth sitting with: have I listened long enough? In this episode: The difference between communicating and listening How listening interrupts the stories we invent about people Why curiosity is an underrated leadership capability Listening as the foundation of psychological safety Moving from diversity to genuine inclusion and belonging Talking with generations rather than about them Three practical habits to make listening part of culture A standout line: "Bias thrives in simplicity. Listening thrives in complexity." This episode is part of the myosh Academy free weekly series on workplace safety, wellbeing and leadership. Listen to the full conversation, then join us live next time:  Guest: Dr Natalie Flatt, Connect Psych Services · Host: Kristina Shields, myosh