What Happens When You Reach Out? Inside the Share The Load Support Line.

In this informative and reassuring episode, Emma and Kate from the DPJ Foundation sit down with Natalie, a Share The Load volunteer, and Nicola, one of the service’s counsellors, to talk openly about what people can expect when they reach out for support.Together, they explore how the 24/7 Share The Load phone line and text service works, what happens when someone makes that first call or message, and the compassionate support that is available to those who may be struggling. The conversation offers an honest look behind the scenes — from the role of volunteers and counsellors, to how calls are handled, the importance of listening, and how small moments of connection can make a big difference.This episode aims to remove fear or uncertainty around asking for help, breaking down the process in a calm and approachable way. Whether you’re curious about the service, thinking about reaching out yourself, or simply want to understand more about how support works, this conversation provides clarity, comfort, and encouragement.Trigger Warning: Please note that this episode speaks about loss and death by suicide so may be distressing or activating, particularly for individuals with lived experience of suicidal thoughts, self-harm, or bereavement by suicide. Please take care of yourself whilst listening/watching and feel free to pause, step away, or seek support if needed.If you are struggling and would like to talk to someone for support please call our Share The Load 24/7 call line on 0800 587 4262 or text 07860 048799 www.thedpjfoundation.co.uk #ShareTheLoad #RhannwchYBaich