What Hasn’t Changed in 40 Years—And What Must with Michelle Moore

What’s timeless in relocation—and what truly needs to evolve? Michelle Moore of NEI Global Relocation joins Zac to unpack the constants that define great mobility programs: principled service, doing what you say you’ll do, and elevating the experience for people on the move. She contrasts those durable fundamentals with the very real changes reshaping the work: a shift from paper-saturated processes to digital, right-sized documentation, and smarter orchestration that reduces friction for clients and transferees. The through-line isn’t technology for its own sake—it’s trust, built through clear promises and consistent follow-through.From there, the conversation gets practical. Michelle explains the value of a relocation management company (RMC) in a modern context—why “middleman” is the wrong mental model—and traces how pricing and service evolved from fee-for-every-task to integrated programs that are easier to manage and measure. You’ll hear how NEI screens for culture fit and capabilities in every engagement, and how they close the loop with “fresh eyes and ears” feedback from teams closest to the client. The goal isn’t to do more paperwork; it’s to create better outcomes with less friction.Whether you’re leading HR, procurement, or a mobility team, this episode is a reminder that the most future-proof strategy combines timeless principles with thoughtful modernization—and keeps people at the center of every decision. Hosted on Acast. See acast.com/privacy for more information.